Shipping and Refund Policy

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Shipping:

We are committed to ensuring that your skincare products reach you promptly and in pristine condition. All orders are processed within 1-2 business days. Our standard shipping timeframe is 3-7 business days. Please note that shipping times may vary based on your location.

Communication:

Your satisfaction is our priority, and we understand the importance of timely communication. Our customer support team is dedicated to addressing any questions or concerns you may have about your order. We guarantee a swift 24-48 hour turnaround for all inquiries. Feel free to reach out to us via email at [ngozinoir@gmail.com] or through our website's contact form.

Returns:

We stand behind the quality of our skincare products. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return policy. Please contact our customer support team within 14 days of receiving your order to initiate the return process. Products must be unused and in their original packaging or a return will not be processed. Once we receive your returned items and inspect the product, we will promptly process your refund. Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Thank you for choosing Ngozi Noir. 

We appreciate your trust in our products and are committed to providing you with an exceptional skincare experience.